HELP CENTER
How can we help?
Contact support
Email us and include your username, device and a screenshot if possible. We usually reply within 2 business days.
support@gamedayplanner.appFAQ
Is my game library private?
Yes. Notes and timer data are only visible to you. Choose Public, Friends-only or Private profile visibility in Settings.
How do squad timers work?
When the host taps Game On! from a calendar session, every confirmed friend's timer starts together. Only the host can pause or stop it.
How long do Gaming Moments last?
Moments are shared as YouTube links. Your collectible cards stay in your Card Collection permanently.
Can I back up my games?
Yes — open Settings and tap Export library to download a backup file.
How do I delete my account?
Email support@gamedayplanner.app from your account email address and we'll remove your data.
TROUBLESHOOTING
Can't sign in
- Check your email for the confirmation link after creating a profile.
- Use "Forgot password?" on the sign-in screen to reset it.
- Look in spam or promotions folders for GameDay emails.
App looks out of date
- Fully close and reopen the app.
- In a browser, refresh the page twice to load the newest version.
Squad timer didn't start for a friend
- Make sure they accepted the session invite.
- Ask them to keep the app open and connected to the internet.
Games out of sync between devices
- Sign in with the same account on each device.
- Reopen the app while online so changes upload.
No Game On! sound
- Turn up media volume and turn off silent mode.
- Tap the Play sound button if your browser blocked audio.